1. - General conditions for booking the motorhome
These general contracting conditions regulate any vehicle reservation made in our reservation centers of TURILANG S.L, C.I.F: B-93354363 – C/Jacinto Benavente nº11, Edf. Marbeland 3º-3. C.P: 29601, Marbella, Málaga and with email address: Info@campervanrentalmarbella.com
It is advisable that the user read the general conditions before making the vehicle reservation. In addition, you can verify them on the website https://campervanrentalmarbella.com
The essential characteristics of the vehicle, as well as the procedures that must be followed for its reservation, are those described in these general conditions, so that the user declares to know and accept said procedures as necessary to celebrate the reservation contract.
2. - Motorhome reservation, cancellation/modification terms and conditions
• Selection of reservation data (place, pick-up and drop-off dates, motorhome group and accessories).
• Complete the personal data form completely.
• Reading and acceptance of these general conditions.
• To validate a vehicle reservation, a reservation of 50% of the total rental price must be made. If the reservation date is equal to or less than 10 days from the vehicle pick-up date, 100% of the total rental price must be paid in the reservation.
In the event that the renter makes a deposit and cancels the reservation, a % of the total rental will be charged:
• 31 days before the first day of rental: penalty of 50% of the total rental.
• Between 30 and 21 days before the first day of rental: penalty of 65% of the total rental.
• Between 20 and 11 days before the first day of rental: penalty of 80% of the total.
• From 10 business days before the first day of rental: penalty of 100% of the total rental.
• Failure to show up on the day of departure will result in the total loss of the reservation and the amount paid.
• If full payment of the rental contract is not made on the contracted day of departure, the company will de facto cancel the contract, and with it the value of the reservation will be extinguished.
• It is recommended that the renter take out trip cancellation insurance that would cover the refund of the reservation.
3. - Payment and deposit conditions
The remaining payment of the reservation must be made no later than the same day of pickup, at the chosen rental center. Payment can be made in cash or by card.
It is mandatory that the Lessee deliver to the Lessor, before the start of the rental of the vehicle, a bond as a deposit. The aforementioned deposit provided remains in the possession of the Lessor as a guarantee of the payment obligations that the Lessee may assume. Said deposit must be paid by the Lessee through VISA credit card only.
On the day of departure, the Tenant shall pay a €900 security deposit. The deposit will be returned once the motorhome has been received and inspected by authorized personnel of the leasing company. In the event that damage resulting from misuse is detected, the Lessor will determine the corresponding amount, which will be deducted from the deposit. If the cost of the damage exceeds the amount of the deposit, the Tenant agrees to pay the difference.
If it is not possible to assess the damage immediately, the Lessor shall have a maximum period of 30 days to carry out the final settlement and, where applicable, return the remaining amount of the deposit or claim the corresponding amount.
In the event of an accident, the amount of the comprehensive insurance deductible shall also be deducted from the deposit.
The lessee expressly undertakes to pay the lessor:
At the time of the return of the vehicle, additional charges arising from the application of these General Rental Conditions Additional charges that arise if the vehicle is left in some other place or city, without the authorization of the lessor.
The amount of all types of fines, judicial and extrajudicial expenses derived from any traffic violation or any other type, which are directed against the vehicle, the lessee or lessor, derived from the duration of this rental contract, unless that have arisen through the fault of the lessor.
In the event that the vehicle is detained or seized due to the lessee's fault, all expenses will be borne by the lessee, including the loss of profits of the leasing company during the time the vehicle is immobilized.
Expenses incurred by the lessor (including attorney and solicitor fees) in claiming the amounts owed by the lessee under this contract.
In a supposed dispute for any cause involved in the resolution of the contract, both parties will submit to the jurisdiction of the courts of the province of Malaga.
The vehicle has comprehensive insurance with excess (does not include the personal effects of the lessee and companions). In the event of an accident or theft, the tenant will be responsible for the amount of €900 per incident.
If the lessee is late with payments, late payment interest will be applied in accordance with current legal provisions.
4.- Conditions for delivery and return of the motorhome
Any delay greater than 5 p.m. on the day of arrival, not agreed with the company, will be penalized with 250 euros per day. If the landlord wants to extend the rental beyond the established dates, he must notify the CAMPERVAN RENTAL MARBELLA reservation center 4 days in advance. The eventual confirmation of the extension will be subject to the lessor's availability at that time, without the company adding any prior commitment.
Any alteration of the rental dates must be previously authorized by the landlord. Failure to comply with this condition entitles the lessor to take charge of the vehicle or require it judicially. The lessor reserves the right to obtain the return of the vehicle, at any time during the validity of this contract, if its use contravenes its provisions.
Before starting the trip, the lessee is obliged to follow the instructions given by the lessor's technical staff at the delivery point. Likewise, a delivery document (Check Out) will be prepared in which the condition of the vehicle will be described and which must be signed by both parties. The lessor may refuse to deliver the vehicle until the vehicle instruction has been carried out.
Upon returning the vehicle, the renter is obliged to carry out a final inspection of the motorhome together with the employees of the rental point. A return certificate (Check In) will be prepared, which must be signed by the landlord and the tenant. Any damage that is not recorded in the delivery certificate, but is detected at the time of returning the vehicle, will be the responsibility of the lessee.
Deliveries and returns of vehicles will be made from Monday to Friday, during working hours and, as an exception, also on Saturdays from 9 a.m. to 1 p.m. The schedules that appear in the rental contract will be considered those agreed upon.
In the event that the tenant, by his own decision, starts the rental late or ends the rental early, he will not have the right to any refund.
The client has inspected the vehicle and its facilities before making payment, and acknowledges receiving them to his full satisfaction, therefore, the breakdown of the vehicle or its malfunction during the rental will not give the right to any compensation, refund or discount.
The client may not demand any compensation if, due to force majeure or unforeseen circumstances, the campervan cannot be delivered on the agreed day.
The Campervan will be returned clean inside and with the residual tanks empty. Otherwise, the client must pay the amount of €150 for interior cleaning and if the gray water tanks and chemical toilet are dirty, they must pay another supplement of €100.
Filling the drinking water tank with diesel or other fuel, or the diesel tank with water or other fuel, will imply a penalty of €950.
5.- Drivers
Drivers must be a minimum of 25 years old and have more than 2 years of seniority. They must also have a class B driving license and a national identity permit. If you are not a resident of the European Union, you must have an international driving license.
Only the renter and drivers who have registered at the rental center and who comply with the regulations described above may drive the rented campervan.
If at the time of collecting the vehicle you do not have a valid driving license or it is not the corresponding one for the type of campervan rented, it will be considered that the campervan has not been collected.
6. - Prohibited uses, maintenance and protection obligations
The lessee acknowledges that he receives the vehicle in perfect mechanical condition, provided with the necessary documentation and with the appropriate tools, tires and accessories and agrees to keep it in good condition. Likewise, it undertakes to respect at all times the obligations and limitations described in the current Highway Code and undertakes to:
1. Do not allow other people to drive it other than yourself or those who are expressly authorized.
2. Do not carry more passengers than those specified in the vehicle documentation
3. Do not re-hire or transport people for commercial purposes and any other use that is not included in the contract
4. Do not transport any type of merchandise, drugs, toxic or flammable products
5. Do not transfer its use to third parties for free or for profit and do not assist criminals
6. Do not commit crimes, even if they are only punished according to the legislation in force at the place of the incident.
7. Do not drive the vehicle if you are physically impaired due to alcohol, drugs, fatigue or illness.
8. Do not travel off the road network or on any unsuitable terrain, nor participate with the vehicle in sports, endurance, racing or other tests that could damage it.
9. Do not use it to push or tow other vehicles or trailers
10. Do not unseal or manipulate the odometer, and must immediately notify the lessor of any damage to it.
11. The lessor is only authorized to drive the leased vehicle in the following countries:
12. Austria, Albania, Andorra, Belgium, Bulgaria, Bosnia and Herzegovina, Belarus, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, France, Finland, United Kingdom of Great Britain and Northern Ireland, Greece, Hungary , Croatia, Italy, Ireland, Iceland, Luxembourg, Lithuania, Latvia, Malta, Moldova, F.Y.R.O.M., Norway, Holland, Portugal, Poland, Romania, Russia, Sweden, Serbia, Slovak Republic, Slovenia and Ukraine.
13. If traveling to the countries indicated below, the client must notify one week in advance to be able to cover comprehensive insurance not included in Albania, Macedonia, Bulgaria, Malta, Croatia, Slovenia, Poland, Estonia and Romania.
14. Traveling to any country that is in war or armed conflict is expressly prohibited.
15. Have the vehicle properly parked and guarded when not in use and protect it from deterioration due to frost, hail or any other atmospheric phenomenon that may cause significant damage.
16. The lessee is expressly prohibited from varying any technical characteristics of the vehicle, the keys, locks, equipment, tools and/or accessories of the vehicle, as well as making any modification to its exterior and/or interior appearance, unless expressly authorized in writing by the renter. lessor. In case of violation of this article, the lessee will bear all the costs of reconditioning the vehicle to its original state, and must also pay compensation for the immobilization of the vehicle until it is completely repaired.
17. The vehicle must be properly cared for and treated, as well as properly locked. The technical standards must be taken into account, as well as the determining provisions for use. The condition of the vehicle must be monitored, especially the water and oil level, as well as the tire pressure. The renter undertakes to regularly check whether the rental motorhome is in perfect condition to travel safely.
18. Smoking is not allowed inside the motorhome (for you, your family, for the motorhome and for those who come later), failure to comply with this rule will imply non-return of the deposit.
19. If it is found that the provisions of the previous points have been violated, the landlord may immediately terminate the rental contract.
20. It is prohibited to use the vehicle for any activity contrary to morality, laws and good customs. It is expressly prohibited to transport more people than that allowed in the permit.
21. Pets are not allowed. Failure to comply means €900.
22. A double DIN radio device with its own Demo navigation will be provided free of charge, which the renter could use, taking into account that it is advisable to use their own navigator, since it cannot be ensured that the motorhome's navigator can function correctly. Therefore, it is the tenant's responsibility to pay attention to and respect the traffic signs, taking into account that the height dimensions must be greater than 3.30 m, width 2.50 m and length 7.50 m.
7. - Rental prices and rental duration
The rental prices are derived from the lessor's price list in force at the time of formalizing the contract. The established minimum rental period during certain times of the year is also derived from the landlord's price list in force at the time of signing the contract. Depending on the rental days reserved, the prices that appear in the list for the corresponding season will be valid. For each rental, a fixed and single amount will be charged for the services provided, the amount of which can also be consulted in the lessor's price list in force at the time of formalizing the contract. The rental prices of optional accessories are derived from the lessor's price list in force at the time of formalizing the contract.
The minimum rental in low season is 4 days, in medium season 5 days and in high season it is 6 days.
The corresponding rental prices include: VAT 21%, unlimited mileage (as long as it is more than 4 days (4 days/800 km included), additional km 0.28 euros/km), comprehensive insurance with excess, insurance civil liability: damages caused to third parties, criminal defense and bail, 24-hour travel assistance.
The rental period begins with the pick-up of the campervan by the renter at the rental center and ends with the pick-up of the vehicle by the rental center employees.
If the campervan is returned after the time agreed in writing has elapsed, the lessor will charge €26.00 per hour of delay (however, a maximum of each day of delay will be the price corresponding to €250 per day). The lessee will assume the expenses derived from the fact that another lessee or other person asserts his rights against the lessor, due to a delay in the delivery of the vehicle, attributable to the lessee.
If the vehicle is returned before the contracted rental period has expired, the full contractually agreed rental price must also be paid.
The motorhome is delivered with a full fuel tank and must be returned that way. Otherwise, the landlord will charge 2.50
€ gross per liter of diesel fuel. The lessee will bear the fuel and operating costs during the rental period.
To return the vehicle to a center other than the collection center, a special agreement with the lessor and payment of the amount corresponding to this service will be required, which will be agreed upon before collecting the campervan. Likewise, to return the vehicle to another center other than the collection center, there must be minimum conditions: more than 14 days of rental and an additional cost of €0.75 per kilometer, between the vehicle location center and the collection center and between the return center and the origin location center.
Rates do not include departure and set-up costs (gas + toilet liquid + cable + hose + inspection): €30, for 4-day rentals. From 6 days onwards, departure costs are included.
8.- Behavior to follow in case of accident
In the event of an accident, theft, fire or damage caused by game animals, the tenant must immediately inform the police and the landlord by calling the telephone number of the rental center (the telephone number is stated in the rental contract), no later than the business day following the day of the accident. Contrary claims will not be admitted.
Responsibility for the event will never be recognized or prejudged, except in the “Friendly Accident Declaration”. The lessee must obtain all the data from the opposing party and the witnesses, which together with the details of the accident will be sent to the lessor within the indicated period. Immediately notify the authorities of the accident if the opposite party is at fault. The accident report must be submitted duly completed and signed at the latest when the vehicle is returned to the lessor. The document must include the name and address of the people involved, their driver's license information, the information of the opponent with the name of the Insurance Company and the policy number, the information of any witnesses, as well as the license plates. the affected vehicles.
In the event of theft or theft of the vehicle, it will be reported to the competent authority immediately, notifying it and sending a copy of the report to the lessor, along with the keys to the vehicle, within a maximum period of 24 hours; Otherwise, the insurance and coverage contracted will be void.
Even in the case of uncontested damages, regardless of their severity, the tenant must prepare a comprehensive written report for the landlord along with a sketch. If the tenant does not prepare the report - no matter what the reason - and thus prevents the insurance company from paying the damage, the tenant will be obliged to pay the corresponding amount in full.
Do not abandon the vehicle without taking appropriate measures to protect and safeguard it. If necessary, contact the Roadside Assistance Company contracted with the Insurer.
In the event of non-compliance by the lessee with any of these measures, if applicable, the lessor may claim from the lessee damages caused by the lessee's negligence, including the loss of profits of the leasing company during the time the vehicle is immobilized.
9. - Comprehensive insurance
According to the principles of comprehensive insurance, in the event of comprehensive damage, the lessor will exempt the lessee from liability for material damage, with a deductible of €900, which the lessee must assume.
The tenant, under no circumstances, will be exempt from his civil, administrative, criminal or any other responsibilities resulting from an accident or painful behavior.
Likewise, the lessee must respond in case of malicious behavior in the following cases: If the damages are due to reckless driving due to the effects of drugs or alcohol.
If the lessee or the driver, to whom the lessee has left the vehicle, flees in the event of an accident.
If the tenant does not notify the police in the event of an accident, except in the event that this violation has not influenced the verification of the reasons for the damage or the extent of the latter.
If the damage is due to prohibited use described in section 6.
If the damage is due to a breach of the obligation established in section 6.
If the damage has been caused by an unauthorized driver, to whom the renter has left the vehicle. If the damage has been caused by not taking into account the dimensions of the vehicle (height, width, length). If the damage is due to non-compliance with the provisions regarding additional charging.
The lessee will be responsible for all expenses, fees, fines and penalties related to the use of the vehicle, which are claimed from the lessor, except if they are due to causes attributable to the latter.
If there are more tenants, they will respond as joint debtors. Lessor liability, prescription.
The lessor delivers the vehicle in perfect condition, having carried out all the verifications and maintenance necessary for its proper functioning. He will not be responsible for mechanical failures or breakdowns due to normal deterioration, nor is he responsible for expenses, delays or damages in any way produced, directly or indirectly, as a consequence of such failures or breakdowns.
If due to force majeure, fortuitous reasons or reasons beyond the control of the lessor, the vehicle cannot be delivered on the agreed date, this will not give rise to any compensation, except for the return by the lessor to the lessee of the amount paid as a reservation. .
The lessor does not assume any responsibility towards the lessee for the lessee's car that is, as free parking, on the lessor's premises during the rental period of the motorhome.
The lessor will be liable unlimitedly in cases of intent and gross negligence. If it is a case of slight negligence, the lessor will only be liable in a limited manner to the foreseeable damages established in the contract, to the extent that an obligation is breached, the fulfillment of which is of special importance to achieve the object of the contract (cardinal obligation). This measure of responsibility will also be valid in cases where obstacles to the provision of services arise when formalizing the contract.
The General Commercial Conditions displayed in the rental center at the beginning of the rental period will be valid.
Any substantial mechanical repair, which causes a stoppage of the vehicle, for a value of less than 120 euros will be at the expense of the company, after accreditation by presenting the original invoice from the workshop in the name of the lessor.
Personal data protection and commercial communications policy
For the purposes of the provisions of current regulations regarding the protection of personal data and services of the information society and electronic commerce, CAMPERVAN RENTAL MARBELLA informs the Lessee of the existence of an automated file of personal data. created and under the responsibility of CAMPERVAN RENTAL MARBELLA with the purpose of carrying out the maintenance and management of the contractual relationship with the Lessee, as well as the information and marketing tasks of the Campervan rental service and activities related to it. In the case of commercial communications via email or equivalent means, acceptance of this Privacy Policy will mean that the Lessee gives his or her express consent to send advertising through said means.
Except in cases where otherwise indicated, answers to questions about Personal Data are mandatory, and failure to answer will mean the impossibility of providing the Campervan rental service or any other service available to the Lessee on the website. CAMPERVAN RENTAL MARBELLA.
Likewise, CAMPERVAN RENTAL MARBELLA informs you about the possibility of exercising the rights of access, rectification and cancellation and opposition by means of a written request addressed to CAMPERVAN RENTAL MARBELLA. : C/Jacinto Benavente nº11, Edf. Marbeland 3º-3. C.P: 29601, Marbella, Málaga. CAMPERVAN RENTAL MARBELLA undertakes to comply with its obligation to secrecy of personal data and its duty to store it and will adopt the necessary measures to prevent its alteration, loss, treatment or unauthorized access, taking into account at all times the state of the technology.
In the event that the online reservation or quote is not made effective, CAMPERVAN RENTAL MARBELLA will only keep those personal data provided by users expressly for the sending of commercial communications by any means, including email or equivalent means, as long as said consent is not revoked, proceeding to cancel the remaining data provided because it has lost the purpose for which it was collected, in accordance with current data protection regulations